Energy. Enthusiasm. Ideas. All were in abundance at Arcadia’s 3rd Annual Aggregate conference. Over 200 customers came from all over the country to participate on panels, share ideas with new friends, hear an address from our CEO, Sean Carroll, and three keynote speakers – Andy Slavitt, John Halamka and Andrew Croshaw – and generally engage on topics of population health and technology .
Participants were eager to hear about Arcadia-powered use cases for improving quality, reducing the cost of care, improving coding, fine tuning patient selection for care management, improving work flow at the point of care with our new feature called Desktop, and seeing the potential for automation of reports sent out to providers with our new feature called Bindery.
This highlights a few of the foci of this conference, out of a bounty of spirited presentations. We also enjoyed the “hybrid vigor” of many casual conversations between Arcadia staff and customers in the interstices of the conference – break times, dinners and at local watering holes. This year we also featured an entire day dedicated to training on our tools and presentations geared directly towards customer use cases.
Here are my top 5 moments from the conference:
- Recognition of our powerful customer partnerships. Sean Carroll opened the meeting with the following words: “We are grateful and proud to have such phenomenal partners around the country. Many of you are long-time partners of Arcadia and multi-year attendees of this conference. We appreciate your continuing devotion to our journey together.” Our visionary, innovative customers made it possible for us to achieve some exciting things over the past year, including being awarded Best in KLAS 2019 for Value Based Care Managed Services.
- Predictive Analytics for Care Management. One of our clinically-focued breakout sessions focused on how Arcadia uses enhanced sources of data including claims, EHR data, and social determinants of care data to more accurately predict which patients chosen for Care Management will be “actionable”. This is really ground breaking in the Care Management world, and future iterations will continue to improve our accuracy. (I will be speaking on this topic at the New England HIMSS annual spring conference this week: May 16th at the Putnam Club at Gillette Stadium in Foxborough, MA. I hope to see you there!)
- Andrew Croshaw on Time and Transformation in Healthcare. Andrew Croshaw, CEO for Leavitt Partners gave an inspirational and fascinating talk on the history of timing for major changes in society, including healthcare. He suggested that we are 25 years in to a 40 year journey towards a uniquely American solution to the challenge of a system that covers all people with high quality at an affordable price.
- John Halamka, M.D. on International Innovation. Halamka leads the newly-created Beth Israel Lahey Health Healthcare Technology Exploration Center and serves as the International Healthcare Innovation Professor at Harvard Medical School. In addition to advising Arcadia, he is a sought-after consultant to governments around the world. We were excited to have him share some of his latest thoughts with our customers over dinner.
- Andy Slavitt, MBA, General Partner at Town Hall Ventures. Previously, Andy served as Acting Administrator of the Center for Medicare and Medicaid Services (CMS) under President Obama as well as holding leadership positions at Optum and HealthAllies. Andy gave a fabulous and wide-ranging overview of the U.S. healthcare system including the good, the bad and the ugly. He engaged the audience for well over an hour without notes, and fielded many insightful questions from our customers.
In summary, this was our best attended, highest energy, most exciting Aggregate conference to date. We remain grateful to our customers for their insight and wisdom that helps inform our present and future product offerings. We remain committed to the mission of improving population health while at the same time controlling healthcare costs. This year’s conference confirmed that we are on the correct path and we look forward to an even more successful Aggregate 2020!